Ultra has a dedicated Customer Support group, comprised of Field Services Engineers (FSE) who are subject matter experts in tactical data links and a wide variety of networking equipment that support the datalink environment. Ultra's FSEs assist customers with installation and on-site testing of new and upgraded systems at customer locations throughout the world and continue that support through a technical support phone line, e-mail support and a complete training program.
Ultra FSEs are on-call and on-line 24 hours every day to help troubleshoot and ensure your systems remain up and operational. Our FSEs are knowledgeable in all of our products and can often resolve problems quickly on the first call. Software Trouble Reports can also be submitted via email.
Ultra offers training courses for operators and maintenance personnel. Utilizing instructor-led, computer-based simulations and hands-on simulation exercises, students learn all aspects of operation and configuration of hardware and software. Basic courses are one week in duration, but their modular design permits them to be tailored to meet customers’ needs. Training is conducted at the Ultra facility in Austin or at customer sites and other locations worldwide and can be scheduled to meet customer scheduling needs.
Hardware and software support
Ultra offers options to provide spare parts and software support for products delivered. Ultra FSEs respond quickly to customer requests for technical support, spare parts, or on-site assistance in upgrading or maintaining their systems.